IIBF Debt Recovery Agent (DRA) Exam

Reserve Bank of India (RBI) advised the Indian Banks' Association to formulate, in consultation with Indian Institute of Banking and Finance (IIBF), certificate course for Debt Recovery Agents to undergo 100 / 50 hours of training. RBI has also stipulated that Banks / NBFCs should ensure that within a period of one year all their recovery agents should undergo the specified training and obtain certification from IIBF. Also it has been notified to the service providers engaged by Banks / NBFCs to employ only personnel who have undergone the training and obtained the certificate for the purpose of recovery from IIBF.

Course Outline

• Principles of Banking
• Structure and Function of Banking
• Retail Banking
• Recent Trends
• E-banking-KYC Norms
• Credit Cards - Consumer Loans - Home Loans - Agriculture credit products etc
• Soft Skills - Communication and Interpersonal Skills, Telephone Etiquette, Negotiation Skills and Analytical Ability

Who should take the exam?

Candidates who want to become collections, recovery, or repossession agents contract with a business to collect a debt or work in a collections or repossession agency. Tasks included will be to locate and recover property, collections agents must possess skills in communication, negotiation, and investigation.

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Exam Format and Information

Exam Name

IIBF Debt Recovery Agent (DRA)	Exam Code	DRA
Exam Duration	Both online and offline Exam	Number of Questions	Approx 90 Questions
Eligibility/Pre-Requisite	As specified*	Exam Language	English
Pass Score	50%

Exam Prerequisites

Qualification of the candidate : The candidate shall possess the minimum qualification of SSC passed or above.

Age : Candidate must have completed 18 years of age on the date of application for training.

Training : If you are 10th passed then you must undergo 100 hours of training. But If you are a graduate and above then you must undergo 50 hours of training Employees of BPO / Call Centres with educational qualification of graduation and above need to undergo only 50 hours of training as per training schedule provided to Banks / Accredited Institutes.